Terms & Conditions
Last updated: 20 May 2025
1. About These Terms
These Terms & Conditions govern your use of this website and your engagement of consulting services provided by Melur, a business consulting practice operating in Malaysia with its principal office at No. 34, Jalan Ipoh, 51200 Kuala Lumpur.
By browsing this website or contacting us to arrange an engagement, you acknowledge that you have read and accept these terms. If anything here is unclear, we welcome you to write to us at [email protected] before proceeding.
These terms are subject to Malaysian law. We may update them from time to time; changes take effect when posted to this page. The date above reflects when these terms were last revised.
2. Use of This Website
You may use this website to learn about Melur's services, read publicly available content, and make contact with us. You agree to use the website only for lawful purposes and in a way that does not interfere with its operation or the experience of other visitors.
While we take care to keep information on this website accurate and current, it is provided for general reference only. It does not constitute professional advice. Individual circumstances vary, and nothing on this website should be taken as a substitute for a direct advisory engagement.
We reserve the right to alter, suspend, or withdraw any part of the website at any time without prior notice.
3. Consulting Services
Our consulting services are described on our Solutions page. The scope, deliverables, schedule and fee for each engagement are set out in a written agreement between Melur and the client before work begins. That agreement, read alongside these terms, governs the engagement.
We work carefully and bring our honest assessment to every engagement. However, we cannot warrant particular commercial outcomes. Business advisory involves judgment applied to complex and changeable circumstances, and results depend on many factors outside our control, including decisions taken by the client.
Fees quoted on this website are indicative. The fee for your engagement will be confirmed in writing before the engagement commences and is not subject to change once agreed, unless the scope changes by mutual agreement.
4. Payment Terms
Payment terms are set out in your engagement agreement. As a general guide, a deposit is required before an engagement begins, with the balance due upon completion or at intervals set in the agreement.
Fees are stated in Malaysian Ringgit (RM) and are inclusive of applicable Malaysian taxes unless otherwise stated in your agreement.
If a payment is overdue, we reserve the right to pause work on the engagement until payment is received. We will give reasonable notice before doing so.
5. Cancellation and Rescheduling
We understand that circumstances change. If you need to cancel or reschedule a session or engagement, please contact us as early as possible. The specific terms for cancellation — including any deposit refund conditions — will be set out in your engagement agreement.
Where we need to cancel a scheduled session, we will give you as much notice as we reasonably can and offer a replacement time at your convenience.
6. Confidentiality
We treat the information you share with us in the course of an engagement with discretion. We will not disclose your business or personal information to third parties except as required by law, as necessary to carry out the engagement with your knowledge, or with your explicit consent.
We ask that you treat any frameworks, materials or written outputs we provide as specific to your engagement and not for redistribution to third parties without our written agreement.
7. Intellectual Property
The content on this website — including text, layout, and visual design — belongs to Melur. You may not reproduce, distribute, or adapt it for commercial purposes without our written permission. Reasonable personal use, such as printing a page for your own reference, is fine.
Written deliverables produced specifically for your engagement are yours to use in your business. Melur retains ownership of underlying frameworks and methodologies.
8. Limitation of Liability
To the extent permitted by Malaysian law, Melur's liability in connection with any engagement is limited to the fees paid for that engagement. We will not be liable for indirect, consequential or unforeseeable losses arising from the use of advisory outputs or decisions made on the basis of our work.
Nothing in these terms excludes liability for fraud, wilful misconduct, or any other matter that cannot be excluded under applicable Malaysian law.
9. Third-Party Links
This website may from time to time contain links to external websites for reference. These are provided for convenience; we do not endorse and are not responsible for the content, accuracy, or practices of any linked site. Following external links is at your own discretion.
10. Governing Law and Disputes
These terms are governed by the laws of Malaysia. Any dispute arising from your use of the website or from a consulting engagement will be subject to the jurisdiction of the courts of Malaysia.
If a concern arises, we encourage you to contact us first. We prefer to resolve disagreements by conversation before any formal process is considered.
11. Contact
If you have questions about these terms, you are welcome to reach us at:
Melur
No. 34, Jalan Ipoh, 51200 Kuala Lumpur